Ring Security Cameras
Spotlight Cam Plus Setup Issue
Good day, I am unable to get one of my Spotlight Cam Plus setup. It is hardwired. The signal strength is good. However it is not recording. The light doesn’t come on. I tried changing it to power mode but no luck there either. When I go back to Setup Mode, it takes an extraordinary long time in the update mode. When it finishes it still does not record anything. This came in a pack of two and the other one works without an issue. Can you please help. Thanks, Anthony
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17-07-2023 02:03:43
Responses (4)
- A
Thank you Justin. I did call the support team today in order to resolve the issue. The camera will be replaced as the steps to rectify were not successful.
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20-07-2023 01:12:08
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- J
@AIMA3D. I'm happy to hear our support team was able to assist and replace your Spotlight Cam Plus. 🙂
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21-07-2023 05:36:52
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- A
Hi Good day Justin, another Spotlight Cam Plus is having similar issues and I still have not received replacement for the first one. Four others are working properly (for now). Kindly advise what to do and what is the status of the first replacement. Anthony
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05-08-2023 01:01:45
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Justin_Ring
Hi @AIMA3D. Factory reset the Camera by pressing and holding the setup button for 20–25 seconds, and then [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) to see if it starts working correctly. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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18-07-2023 06:18:38
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