Responses (5)

J
Justin_Ring
Hi @AIMA3D. Factory reset the Camera by pressing and holding the setup button for 20–25 seconds, and then [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) to see if it starts working correctly. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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18-07-2023 18:18:38
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A
AIMA3D
Thank you Justin. I did call the support team today in order to resolve the issue. The camera will be replaced as the steps to rectify were not successful.
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20-07-2023 01:12:08
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J
Justin_Ring
@AIMA3D. I'm happy to hear our support team was able to assist and replace your Spotlight Cam Plus. 🙂
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21-07-2023 17:36:52
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A

AIMA3D

Hi Good day Justin, another Spotlight Cam Plus is having similar issues and I still have not received replacement for the first one. Four others are working properly (for now). Kindly advise what to do and what is the status of the first replacement. Anthony

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05-08-2023 13:01:45

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AIMA3D

Good morning, Can I please have some assistance on this. I now have two cameras not functioning. Thanks.

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07-08-2023 10:06:04

C
Caitlyn_Ring
Hi @AIMA3D. If you have a Spotlight Cam that is not recording, despite having an active Ring Protect subscription, please make sure you have fully set up the [Motion Zones](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices) and do not have motion detection turned off in the [Modes settings](https://support.ring.com/hc/en-us/articles/360036107792-Control-All-of-Your-Ring-Devices-with-Modes). Installing the Spotlight Cam too high or too low will also negatively impact its ability to reliably detect motion within the designated Motion Zones. Having a good signal strength is also important for your Cameras to function properly. You might have sufficient upload and download speeds, but the signal could be weak or unstable. We have more information on signal strength [here](https://support.ring.com/hc/en-us/articles/217271526-Checking-Your-Ring-Device-s-Wifi-Signal-Strength). One other network-related troubleshooting step is to check that the [ports and protocols used by Ring devices](https://support.ring.com/hc/en-us/articles/205385394-Protocols-and-Ports-Used-by-Ring-Devices) are open on your router. The Ring Community is a public forum, so we cannot access any account or order information, including replacement requests. If the troubleshooting steps shared in this thread don't resolve the concerns with your Spotlight Cam, I would suggest following up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) so they can offer more in-depth assistance.
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08-08-2023 20:37:32
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