Ring Security Cameras
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T
Spotlight Cam playback stops after a few seconds
troubleshooting
video-quality
Spotlight cam protecting our cars will not playback normally. Usually stops/freezes 5-10 seconds into a one minute playback. I can duplicate this on my phone and it is mirrored on my PC exactly. Connection is fios and solid. There are cameras just a few feet apart that work fine. I have 10 cameras in all and only this one is having issues. Unfortunately, I consider this my most important camera.
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22-01-2023 10:46:08
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Justin_Ring
Hi @turbobuick86. If your Camera's recordings are freezing, try the following steps: - Reboot your camera using the Ring app. - Reboot your router by unplugging it for 10 seconds and plugging it back in. - Factory reset your Camera by pressing and holding the setup button for 20-25 seconds, and then [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) because the reset will cause it to become offline. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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24-01-2023 04:56:01
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