Ring Security Cameras
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Spotlight Cam Mount - Not Connecting After Update
Hello all,Writing to see if anyone has some guidance on an issue that just arose for me.Yesterday, I installed a Mount Spotlight Cam.Turned everything on and went through the startup process, which seemed to work without a problem. Camera connected to the app and provided some video footage. Then I got a message saying that the unit was going to install a software update and following the update, the unit seems blocked. When I power it on (through the breaker box), the light stay illuminated constantly and a green light from the sensor below is emited. I have turned the unit off and on a couple of times and have tried the button on the top of the camera to go back to set-up mode, with no success. It is also worth noting that the unit is broadcasting its WiFi signal.If anyone has any guidance on this, it would be greatly appreciated.Best regards - Nathan
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08-08-2020 19:38:53
Responses (2)
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Since I couldn't find anything online, I ended up calling Ring customer support. Seems that they reached the same conclusion that something was faulty, but instead of having to go through Amazon (where I purchased it), they're going to send out a replacement camera. Just have to send back the old one when I get the new one.
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09-08-2020 02:08:11
NHi There - Yes, I did get it from Amazon, but it's the "mount" camera, so it needs to get hard-wired to connect. I don't know if that's a factor affecting their response, but thankfully since it's already wired in, I don't have to disconnnect everything and send it back.I would certainly be in the Amazon return window though - I recieved the package last week.Good luck!
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10-08-2020 16:56:27
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Westburbs
No guidance, but I have the exact same problem. Ring was no help. Told me to contact amazon and ask for a return.
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09-08-2020 01:37:03
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