Responses (3)

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MWC44
Same issue here. 5 foot coverage is useless.
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30-08-2020 15:23:04
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Zachimus

I'm experincing the same problem and it is very frustrating. I can stand 10 ft away from my camera waving my arms and jumping up and down and it won't sense motion unless I move within a few feet of the camera. This started happening to me after a software update on the cameras.

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30-08-2020 17:20:52

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MWC44

In follow up to my post earlier this morning, I've had 2 different Amazon deliveries today and since that post. The spotlight cam captured nothing even though both drivers were in the driveway. The doorbell cam captured them perfectly, the driveway cam... a glimpse when they approached the sidewalk

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30-08-2020 19:26:56

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Emtinhawaii

I agree with you! Ever since that big "crash" ring had a few days ago the app has not been the same! I wrote a story about being able to preview what was going on outside of my house without having to activate the "away" mode. I could just open the app and while in "home" mode I could see what w

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02-09-2020 15:24:52

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Tom_Ring

Hi neighbors. @MWC44 the only other thing I can suggest would be to uninstall your Ring App, power your phone off and on, and then reinstall your Ring App. Once installed, log back in and see if the feature is there. If not, please give our support team a call at one of the numbers available [here](

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02-09-2020 21:33:39

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pkevinclark

Tom - what I want to know is what YOU changed and why. This worked perfectly for over a year until last Thursday afternoon. I have not changed any settings or devices on my Ring system and now it doesn't detect motion beyond about 4-5 feet from the camera. Previously it detected motion for at lea

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02-09-2020 22:22:30

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MWC44

Tom... That is the same answer you provided 2 days ago that didn't work for me or others who tried it. Clearly, the screen shot you attached shows a way to expand the zones, but none of us can do it anymore so there has to be another answer/solution. Perhaps a way to do a retroactive firmware upda

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03-09-2020 13:34:16

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Tom_Ring

Hey neighbors! Thank you for sharing this concern. [Here](https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices) is a Help Center article that goes over utilizing motion detection. I would look that over and see if it offers any improvement. If possible, could you upload either a video or screenshot of how your deice is mounted and how you have your settings adjusted? This will help determine what we might need to adjust. Thanks!

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31-08-2020 22:51:41

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MWC44

As pkevinclark said above... " when I go into motion zones in the app, I can turn on or off the 3 zones. Previously there was a slider that allowed me to adjust the size of the zones, but that is now missing." That seems to be the issue with the spotlight camera app/software. That option is no lo

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01-09-2020 13:45:49

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Tom_Ring

@MWC44. Thank you for the response! In the screenshot you provided, you should be able to select Continue on the bottom of the screen. Try scrolling up or using a different device to access this Continue button. I've attach a screenshot of what you should be seeing. If you're not seeing this, try un

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01-09-2020 22:42:04

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MWC44

Tom: Thank you for the suggestion. I tried exactly what you suggested and it is still the same on both my iPhone and iPad. The view in motion settings is exactly as it was in the picture provided in an earlier post. In fact, the camera didn't even record me pulling out of the garage this morning...

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02-09-2020 13:39:04

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Grumpy1

Ring has turned to crap their system has gone down hill. I have had nothing but problem with it for a while. They are quick to take your money but dont responed to customers. They blame the costumer that have their system installed and using it for problems that they have created . If i have so

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02-09-2020 23:27:31