Spotlight cam flashing blue and white
Hey, has anybody any idea what i can do? My spotlight cam is flashing blue and white. Tried to do a hard reset while holding the button a the top for 30 seconds but that didn't helped. This happened after recharging the battery.
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19-03-2020 07:05:56
Responses (22)
- J
Hi @Chelsea\_Ring unfortunaetly that didn't helped. Seems my device is not in the setup mode. Can't find any wifi network when i follow the intructions in the app. The device is also not flashing white it is a contant blue and white flashing.
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23-03-2020 06:18:36
C@jocsch Can you try another reset of the device first and then try to walk through the same steps? For the reset, you will press and hold down the setup button for 30 seconds as you have before. After that time, give the device some time to boot back up before trying to take it through another reconnection. Since you have tried this before, please reach out to our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) if this seems to continue to fail.
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23-03-2020 06:27:59
- R
Jocsch - have you had any luck getting your spotlight cam to go into setup mode? I'm having the exact same problem. It happened when I charged the battery.
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29-03-2020 05:04:58
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- S
Exact same thing happened today with my Spotlight Cam after charging the battery. Still no solution...
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31-03-2020 09:03:19
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JI contacted the support via chat but we couldn't solve the problem. They shipped me a replacement device which works perfectly. So next steps for you would be to contact the support via chat or call and try to solve the issue there. If you are unlucky like me then i guess they will ship you a replacement device
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31-03-2020 09:25:38
AI’ve been having the exact same issue for the past few days and I’ve tried everything to fix it. Will contact support tomorrow. Thanks for the info!
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01-04-2020 04:29:58
HI had the same issue. The ring spotlight camera was about 1 year old. When it detected motion at night the lights would strobe. I called tech support and did a reset. No joy!!! The next night it did the same. Contacted ring support and sent me a replacement. Couldn't be more happy. They are very helpful you just have to follow the steps.
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20-11-2020 10:46:33
- S
I have had spotlight can since July 15 2019. It just died. I swapped the batteries and it's still dead. Is is still covered under warranty? If so how do I exchange it
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27-04-2020 10:42:47
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MSorry to hear about this @stevemj3dguy! Our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) will be able to assist best with an in warranty replacement by phone. :)
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29-04-2020 05:09:31
FGosh @Marley\_ring if I didn’t know better I’d never guess that you might have copied and pasted that response with someone else’s name. I spent hour waiting for a response from the ‘engineering department’ and was told I would get a call back when I couldn’t wait any longer. That’s the best you can do???
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30-04-2020 10:56:47
RHaving the same issue, chat support gave up trying ideas, on the phone for 20min and no reply :( i am cancelling the plan since it's unusable, my warranty period just finished, this is a very low quality product, shameful
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01-05-2020 10:17:14
- F
When I try to setup my battery stickup camera it does not produce a setup network and no lights shine on the bottom of the unit ever. Phone support was a waste of an hour. Yes the batteries are fully charged. Is the problem solvable? How do I get a replacement?
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29-04-2020 03:52:34
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MSorry to hear about this @Fkacharliesmgr. If you've confirmed a sufficient battery charge and there is no response from the device, the best next step will be to perform a reset on the Camera by holding the setup button for 20 seconds. If this concern persists, our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) will be able to assist further with more in-depth solutions or replacement if needed.
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30-04-2020 05:42:17
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Chelsea_Ring
Hi @jocsch, it sounds like your device is in setup mode! If you can, go into the Ring app \> Main Menu \> Devices \> Spotlight Cam \> Device Health \> Change or Reconnect to Wifi. This will take you through setting up the device again so that it can reconnect to your internet and stay functioning for you. Let me know how this goes! :)
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19-03-2020 07:27:49
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