Ring Security Cameras
Spotlight cam flashing blue and white
Hey, has anybody any idea what i can do? My spotlight cam is flashing blue and white. Tried to do a hard reset while holding the button a the top for 30 seconds but that didn't helped. This happened after recharging the battery.
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19-03-2020 07:05:56
Responses (19)
- S
Exact same thing happened today with my Spotlight Cam after charging the battery. Still no solution...
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31-03-2020 09:03:19
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JI contacted the support via chat but we couldn't solve the problem. They shipped me a replacement device which works perfectly. So next steps for you would be to contact the support via chat or call and try to solve the issue there. If you are unlucky like me then i guess they will ship you a replacement device
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31-03-2020 09:25:38
AI’ve been having the exact same issue for the past few days and I’ve tried everything to fix it. Will contact support tomorrow. Thanks for the info!
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01-04-2020 04:29:58
HI had the same issue. The ring spotlight camera was about 1 year old. When it detected motion at night the lights would strobe. I called tech support and did a reset. No joy!!! The next night it did the same. Contacted ring support and sent me a replacement. Couldn't be more happy. They are very helpful you just have to follow the steps.
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20-11-2020 10:46:33
- S
I have had spotlight can since July 15 2019. It just died. I swapped the batteries and it's still dead. Is is still covered under warranty? If so how do I exchange it
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27-04-2020 10:42:47
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FGosh @Marley\_ring if I didn’t know better I’d never guess that you might have copied and pasted that response with someone else’s name. I spent hour waiting for a response from the ‘engineering department’ and was told I would get a call back when I couldn’t wait any longer. That’s the best you can do???
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30-04-2020 10:56:47
RHaving the same issue, chat support gave up trying ideas, on the phone for 20min and no reply :( i am cancelling the plan since it's unusable, my warranty period just finished, this is a very low quality product, shameful
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01-05-2020 10:17:14
- F
When I try to setup my battery stickup camera it does not produce a setup network and no lights shine on the bottom of the unit ever. Phone support was a waste of an hour. Yes the batteries are fully charged. Is the problem solvable? How do I get a replacement?
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29-04-2020 03:52:34
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- M
I have two ring doorbells, a smart lighting transformer and a floodlight. I like a lot the ring system and purchased a battery operated Spolight Cam. It worked well for about two weeks and it then stopped working. When I add the fully charged battery, a red light momentarily blinks insite the assembly and then nothing happens. I can't get it into configuration mode and the app or access points see it. I believe something must have failed internally but do not want to open to avoid voiding the warranty. Any suggestions on what I can do to further diagnose the unit? Mauro
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29-04-2020 08:32:42
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RadLashes
Jocsch - have you had any luck getting your spotlight cam to go into setup mode? I'm having the exact same problem. It happened when I charged the battery.
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29-03-2020 05:04:58
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