Responses (1)

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Tom_Ring

Hi @resyeljam. I'd be more than happy to help. Could you provide a few more details? When you insert the battery into your Spotlight Cam Battery, does the bubble on the bottom light up? What color is the indicator light inside the battery compartment when you insert that battery? Does your Spotlight Cam show online in the Ring App? Looking forward to getting this working for you!

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31-08-2020 23:29:24

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Reply

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resyeljam

Yes, the bottom part of the Spotlight light up. The light indicator inside the battery compartment is red when I inserted it. No, the Spotlight Cam is offline on the ring app and I cannot reconnect it to my network because it says my battery needs to be recharged. But again I have already fully charged the battery. I have also performed the basic troubleshooting steps but still the issue still exist. The spotlight did not turn on. Looking forward to hearing from you.

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01-09-2020 14:43:00

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Tom_Ring

Hi @resyeljam. If you've tried those steps to no avail, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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01-09-2020 23:08:34