Ring Security Cameras
Spotlight Cam Battery Low Notifications
I have a Spotlight Cam battery with a solar panel. In the winter months, it is gray enough that the solar panel does not get enough sun to keep a single battery charged. I dealt with this by buying a second battery for the cam, so now I have two batteries plus the solar panel. This has been working fine to ride out the winter weather without depleting both batteries before the solar panel can charge them. A new issue has popped up recently though with email battery low notifications. I am getting emails saying " Charge Your Spotlight Cam Now" and that “Your Spotlight Cam is at 5% battery.” This may indeed be true for one of the two batteries in the camera but the second battery is fully charged. The battery low detection does not seem to be aware that I have two batteries in the unit so it is alerting low battery when only one of the two batteries is low. Bottom-line, I do not need to charge my Spotlight Cam…I have one almost dead battery and one fully charged battery in it. Are these notifications configurable so it takes into consideration the use case of two batteries being present? Is this a bug? Thank you
409 •
2 •
1 •
08-01-2024 09:31:04
Responses (2)
- A
The camera continues to work fine since the second battery is present. This is only an issue with the battery low notification emails. Whatever is generating those emails does not seem to be aware that my camera has two batteries installed. Thanks!
•0
11-01-2024 01:28:15
C@AverageJoe Thank you for confirming that. I’ve passed this question along to the appropriate team to see what the intended behavior is. Is this the Spotlight Cam Plus or Pro?
•0
12-01-2024 10:37:00
AIt is one of the original Spotlight Cams so it is before they had the Plus and Pro designations. Initial version.
•0
16-01-2024 04:31:09
A@Caitlyn_Ring Any updates on this issue? Do you need any additional information? Thanks
•0
12-02-2024 06:08:25
- U
Is there any update on this? I have one pro and two original cams, all with two batteries. As soon as one of the batteries gets to 20% they start bleating about low battery, even though the second battery is still at 100%. It's also then very difficult to tell which one is which. I know they're named left and right, but I can never remember whether that's from my perspective changing the battery facing the camera, or the camera's view perspective!
•0
07-03-2025 04:25:14
•
CHi @user_0133ca. At this time, it is intended behavior that a low battery notification is sent when one battery in the Spotlight Cam gets low. Our team is happy to take feedback on this. At your convenience, please send us a message @Ring on Facebook, X, or Instagram.
•0
10-03-2025 09:00:01
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @AverageJoe. Is this impacting your Spotlight Cam’s performance at all? Or is it just the notification, and your Spotlight Cam is still working properly, as you have a second battery installed.
0
10-01-2024 06:20:27
•