Ring Security Cameras

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Spotlight Cam Battery 5AT3S8 Won’t Connect
troubleshooting
wireless-security-cameras
network

Hi all, I’ve got a Spotlight Cam Battery, Model 5AT3S8 that will not connect to any WiFi network. I’ve now tried with three different Access Point types and networks with no luck. I get through setup and the camera goes to blinking green every time. At the office, I connect to a network using a Ubiquiti AP and then an old Linksys Wireless router. At home I am using eero. I am able to see the camera join the wireless network but then it goes to flashing green like it’s not connected. I’ve done several “hard resets” on the camera, rebooted all of the local network hardware, and even tried to set a static IP via the Ring app in case it wasn’t pulling a DHCP address. Since I’ve tried three different sites - I’m thinking it’s the camera with a software issue. Is there anything else I can try that I’m not thinking of or any diagnostics I can access as the end user? Thank you!

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29-05-2022 04:07:02

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