Ring Security Cameras
Snooze doesn't snooze alerts
I'm getting frustrated with my Ring app. I have been very happy with my Ring setup for years. While I've added on over the time I've been using Ring, I've had the same setup for at least 18 months. Currently I have the Ring security system (not Pro), the Pro Doorbell (v1), 2 floodlight cams, 1 indoor camera, and two stick-up cameras. I have made no changes at all in the past six months at least. Because we have kids (and lawn service) I need to occasionally snooze alerts for an hour or two so as to not have my phone buzz every minute while the kids run around. Usually, I can just go into the app, click the moon in the top right on my iPhone (11 pro), and snooze motion alerts for up to 4 hours. It has worked perfectly. Within the past week, all of a sudden it doesn't work perfectly anymore. As an example, this morning I silenced alerts for four hours. About an hour later, my kids were outside, and I started getting alerts to my phone again. When I went in to check the snooze settings, every camera had the little moon icon overlayed on the thumbnail, and when I selected the main snooze button in the top right, it still said snooze was on. The only option available was to disable them. Clearly, something is broken. I'm further frustrated because I contacted Ring support yesterday, and they had me undo "modes" (which again, I haven't touched in MONTHS) and said that I cannot use Modes with snooze - which is absolutely not true. It's been working for over a year just like that. So now I'm supposed to control motion alerts for every one of my cameras independently? That simply can't be right. I 100% should be able to use Modes and snooze. And again, *this worked great just a few days ago*, and for a year or longer before that! Again, this worked perfectly a week ago - and now all of a sudden I can't get Ring to stop sending me alerts. I've tried everything I know how to do, and since support can't help me and gave me what I can only believe is a "brush off" answer that doesn't make any sense, I'm lost. Please, please tell me that someone else has seen (and fixed) this. It's driving me nuts because the kids are on summer vacation and are always running around outside - and my phone won't stop buzzing.
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31-07-2022 03:26:02
Responses (3)
- U
Hello Caitlyn, I have the same issue as Steve above: can you provide me with the solution please? Like in his case, all was working fine for a while- the only thing that may have changed are software or ÔTA firmware updates (as I did not do any manual updates). I would like to mention that the snooze issue is not following a specific action or event- it started a couple of months ago for unknown reasons. Thanks for your help.
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18-06-2024 08:29:29
CHi @user_93aadd. This original post is a few years old at this point, so it is unlikely that they will respond. It would be more helpful if you create a new post in the appropriate category. Make sure to provide details on which version of the Ring app you have, which Ring devices you have, and how the feature is not working correctly.
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19-06-2024 11:06:02
- S
Thanks for getting back to me and confirming that Modes shouldn't impact this. I was very unhappy with that answer from support. I'm sure you can see it on my file. I'm on an iPhone 11 Pro, running iOS 15.6, though this was happening before I updated to 15.6. The ring app is 5.52.1. I did uninstall the app and then reinstall it after rebooting the phone, but that has not fixed the issue. It happened again today. I can test this on my iPad and see if it works there. I'll report back later today. What frustrating is that the snooze setting seems to work for some period of time, and then the alerts come back. Scheduling won't work for me, because I can't predict when my kids will want to ride bikes outside, etc. T
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07-08-2022 02:22:01
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UHi, I have exactly the same issue in June 2024, did you figure it out? A solution would be greatly appreciated (as you know!). Best Regards, Casey
•2
18-06-2024 08:27:09
TI have the same issue in June XXXX too. I used to be able to snooze my cameras from the pop up notification on an iPhone for 30 minutes or an hour and now, no matter how many times I click snooze on a notification, the notifications just keep coming. It has worked for years. I have changed nothing, ergo, ring have changed something. I have been in IT for 35 years and I know how to troubleshoot and isolate issues. It is a change ring have made. Someone tell me the complex ridiculous steps I need to take in order to try in vain to fix an issue that ring need to fix themselves in their next big release.
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22-06-2024 03:46:42
CHi all, this original post is several years old. For the best experience, please create a new post in the appropriate category. This will allow one of the moderators to better assist you with troubleshooting. In the meantime, please ensure your Ring app and phone are fully updated, and try rebooting your Ring device from the Device Health page.
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24-06-2024 06:28:36
- C•
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25-08-2023 09:54:44
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Caitlyn_Ring
Hi @steveathanas. Thank you for sharing what troubleshooting steps our support team had you try already. The Modes feature shouldn't impact the Motion Snooze or Global Snooze feature as the Modes settings do not impact notifications specifically. Can you please let me know which version of the Ring app you're currently on, as well as which version of iOS you're on? If you have another smartphone or tablet, can you test the Global Snooze on there to see if it's functioning as intended? In the meantime, you can try setting a [Motion Schedule](https://support.ring.com/hc/en-us/articles/218380863-Scheduling-Times-When-You-Don-t-Want-to-Receive-Motion-Alerts-) to help cut down on some of those notifications, though the Motion Schedules are per device.
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01-08-2022 09:20:03
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