Sept.30 problem

Question

Ring states they had a problem with their notifications today and that they had resolved the problem.  I now find on my phone i can no longer change my audible ring notifications. (sounds).  I have tried numerous different sounds, cleared out of the app and restarted it.  i've deleted the app and reloaded it.  I have rebooted the the ring device, cutting all power to the floodlight cam.  Nothing helps.  Am I the only one that is experiencing this?  The sounds are all there, but all the it rings is the windchimes no matter what my selection is.

Caitlyn_Ring · Answer

Hi @Gman192. Thank you for sharing details on what steps you've already tried. Since you've tried all of the troubleshooting steps I would have recommended for you, I'd suggest giving our support team a call so they can take a deeper look at this concern for you. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

Ring Security Cameras

Sept.30 problem

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