Ring Security Cameras
Ring updates to E2EE?
In the past 24 hours I've noticed that 6 out of 7 Ring cameras no longer allow me to see live view or recorded motion events via the app. These cameras have E2EE enabled but the one camera that does not have this issue is not enrolled in E2EE. When I disenroll any camera from E2EE, live view works fine, but then fails again when re-enrolling the same camera back into E2EE. I've had these cameras enrolled in E2EE for over a year now with zero issues until now. Does anyone knows if there was recent update or change to E2EE on ring's end?
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12-10-2023 04:04:44
Responses (19)
- S
I am having the same problem. I posted a separate thread yesterday on the issue but am having the same symptoms, i.e. no live view or ability to see recorded motion events when devices enrolled in E2EE. I didn't contact ring CS because I did all the troubleshooting they would have me do anyway with no change. Glad to see they are at least aware of the issue, but I am not confident they will resolve it quickly given their prior track record. It is definitely an internal issue on their end and nothing on the users' end so if others are reading this and have the same issue, no need to go through all the troubleshooting steps as they will not resolve the issue.
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13-10-2023 01:19:15
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- J
Hi neighbors. We appreciate you all sharing this concern with your E2EE. Rest assured that our team is investigating and working to resolve the issue as soon as possible. Thank you for your time and patience while our team works to get this resolved. I will also be marking this as a temporary solution so others who come to this thread can easily find my response. Once we have an update regarding this, we will make sure to post it here.
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13-10-2023 06:55:53
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- U
I think I have the same issue. I enabled E2EE for my 2 new refurbished cameras and I can't view videos / use Live View. Looking forward to the fix.
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18-10-2023 04:58:24
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- MJ
Ring, Why is it taking so long to fix this problem? What have you all done to screw this up so badly? This feature has been working reliably (for me, at least) for over one year, and out of nowhere, it just stops? Three cameras that I have (six by the OP) that are non-operational. And no, I’m not turning off E2EE so that I can use these cameras. We’re paying $100 for a service that isn’t being provided to us. You all obviously made some kind of backend change that broke this feature. I would appreciate some transparency into why this happened, and what you are doing to fix it.
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21-10-2023 11:08:45
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Loveall32
So, two days ago I started having issues with end to end encryption. The videos started recording black. Now, all recordings are not able to play and are not encrypted. Also, I am not able to view live view. I spoke with a representative and did all reboot, update, reinstall app, phone update, and this did not work. So, she escalated me to a technician. He also did some test and informed me that it was end to end encryption problems and that he would also escalate it and hopefully they will have the problem fixed. Its still doing the same thing. Please help.
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13-10-2023 09:50:03
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