Ring stick up cam battery issues

Hello! A few months ago I purchase a ring stick up cam for my garden, a few days ago the battery died and I replaced it as normal with the spare that I keep charged, noticed after I’d got to work it was still saying live view disabled please charge the battery, obviously I thought this was strange but nevertheless proceeded to change the battery again, with the one that had been on charge all day, for only the same message to appear. The strangest part is every hour it still takes a snapshot of my garden just won’t show me live view and won’t notice motion. Does anybody have any idea how to fix this please? Thankyou!