Ring Security Cameras
Ring Spotlight 2nd Battery Charged but not showing in app
Just got a new camera with extra battery. Charged both batteries Put both in device App only showing one battery One green battery indicator, on greyed out. Right battery level says 'Add a Battery' in red. Open the battery hatch on the device, two lit red led's indicating two batteries connected. Is this normal, i.e. only shows the other battery when it switches Is the device borked Or is it just that the app is sh\*te?
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28-05-2020 08:53:13
Responses (18)
- S
Same here! 2 batteries fully charged but showing as dead when they are put into the camera:(
•2
29-05-2020 06:43:09
DSame issue. The above fix does not work. The battery is powering just not visible in app. Returning mine.
•1
25-11-2020 11:07:53
THi @Danny32937. Ring was recently experiencing an outage. Please note that the issues within the app and the website would have been affecting this feature, but as of Nov 27, 11:44 UTC, a fix has been implemented and we are monitoring the results. If you are still experiencing any further issues with your Ring devices and how they were behaving previously, I recommend giving our support team a call so they can look into this further. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
•1
27-11-2020 10:06:20
- S
Carlos_Traiy's answer did not work for me, however, I backed out of "Device Health" and went into "Power Settings". Both batteries showed up there. When I went back to "Device Health" the issue was fixed.
•4
01-07-2021 04:57:13
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- D
Tried the live view option several times and it did not work. I ended up removing the primary battery and placing the new battery there...also did not work and it showed the old battery's remaining usage so definitely an issue with the app. I closed the app and moved the battery to the empty spot, inserted the old battery too, restarted the app a couple of times, removed batteries and inserted them again, restarted app, went to "health" section and voila, both batteries showed up. RING needs to patch this bug...
•1
20-01-2022 08:31:33
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Anujanzan
I am having the same issue, but with both batteries! Does anyone know how to fix this? Or is the device broken? I have fully charged both batteries but somehow the device / app don’t recognize this.
1
29-05-2020 12:35:45
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