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User Solution
Ring playback jerky and freezes
hardwired-security-cameras
hardwired-video-doorbell
troubleshooting
I’ve had a ring doorbell and a ring floodlight camera which has worked perfectly fine for years but for the last 2 weeks the video playback is jerky and it freezes. My WiFi signal is good. I have a good RSSI signal and I have even got a replacement router to rule that out. Why have they both suddenly stopped working???
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17-04-2024 06:44:03
Responses (2)
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06-06-2024 12:51:41
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Justin_Ring
Hi @stevieboyracer1. Those were excellent troubleshooting steps to try for your concern. You can also try rebooting your Cameras using the Ring app to see if it helps. We also have this Help Center page with other steps to try. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.
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18-04-2024 05:11:18
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