Responses (19)

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  Chelsea_Ring

  Hi @JetBlue! When you take the battery that you just put into the camera out, plug it into the charger provided, are the lights on the battery orange and green or just solid green? If the colors are orange and green, the battery will still need to be charged. Please note that most charging takes about 8 hours to give it full power. I would also recommend that if you have another battery, see if that battery, when fully charged, shows properly in the app!

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  27-12-2019 06:32:00

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  J

  JetBlue

  Thanks for your response, @Chelsea\_Ring. When I put the battery in the camera, the light was just green. I will try another fully charged battery and will update here with results.

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  27-12-2019 06:38:35

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  Leoliz3

  I’m having the same problem. I have 2 batteries. When replacing with a fully charged battery indicator On my app shows only 19% low battery.

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  03-02-2020 01:07:58

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  B

  Beano

  Mine is doing the same thing. I have 2 batteries one of which is only a month old. Obviously a small glitch in the app as the email notifications about battery life take weeks to come through. Battery status shows 18% constantly.

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  03-02-2020 10:33:52

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  MoonandStars867

  I am experiencing the same problem. I have 2 batteries in my Ring Spotlight. Both batteries are fully charged. However one battery is showing 100% and the other battery is showing 56%. Does anyone have suggestions on how to fix the problem?

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  27-05-2020 01:21:55

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  Pantherman

  I'm having the same issue. Android app shows 15-18% constantly but the Windows app shows much higher, sometimes 100%.

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  30-05-2020 11:47:47

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  Chelsea_Ring

  Thank you for pointing this out neighbors. Can you please send over what app version and phone you are using? Thank you!

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  31-05-2020 06:15:15

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  Dt6579

  We are having the same problem with our driveway cam. The battery is fully charged, but shows only 26% charged on the app.

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  25-06-2020 12:24:20

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  PatsCeltsSox

  Hi, I have the same incorrect battery life issue. The Ring app version is 5.272 on an iPhone XS with iOS 13.5.1. Thanks.

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  06-07-2020 01:10:12

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  email4shens

  iPhone 8 App version 5.27.2 Battery indicator stuck at 19% even with a full charge

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  08-07-2020 07:25:19

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  ApolloSnowbrook

  I'm having the same issue. Mine was showing 8% when I went to bed last night and said the same this morning when I woke up. I've tried changing chargers and cables thinking that could be the issue, but don't think it is. The blue light around the button seems to indicate the batter is charged.

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  31-08-2020 06:00:22

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  J

  JoyceT

  I'm having the same issue. Battery was at 13%. Put in fully charged battery and the app is still showing 13%.

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  01-09-2020 04:32:05

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  Tom_Ring

  Hi neighbors. Chiming in here with some helpful tips. Once your battery is fully charged (green LED on battery), reconnect your device to wifi. Establishing a new wifi connection will force your device to go through a quick update and it should reflect the correct battery percentage once complete. To do this, follow the steps [here](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) in this Help Center article. Let me know if this works!

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  01-09-2020 09:31:07

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  BryanSi

  Since day one I’ve had this issue. Battery charged over night and still stuck at 19%. Not even a month old.

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  26-09-2020 07:05:07

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