Ring Security Cameras
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Removing the favorites star deletes the video?
hardwired-security-cameras
troubleshooting
I have had a wired Ring floodlight camera for 4 years. In the past, I could "star" a video that I might want to keep, and when I removed the star, the video remained. In the last month, this has changed and when I remove the star, the video is deleted. Even videos that are less than one week old. Is this a new "feature"? I don't want to keep a bazillion videos, but I do like to flag them short term until I figure out everything is ok. All advice appreciated
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10-07-2022 04:21:34
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Tom_Ring
Hi @Elsie. What version of the Ring app do you have installed and what type of phone are you using? If possible, share a screen recording of this happening. I just tried to star/unstar a video on my iPhone and the video was not deleted. Thanks, neighbor.
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13-07-2022 05:32:39
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