Responses (3)

T

TVT

Same here. I get the normal notifications, but I don’t get the screenshot. All my rich notifications are on. I’m not sure why it’s not working.

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16-08-2021 12:14:02

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S

skyfire77

Rich notifications have been down since the beginning of August. There's been no indication yet what the problem is or when it'll be fixed, but you should see a red box at the top of the screen that says "The Ring System is experiencing difficulties..." that will take you to the status page.

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17-08-2021 04:35:13

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Spankyward
The same here. I have a wired unit that has been working up till the last couple of weeks. What's going on? It's annoying. Please fix this.
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17-08-2021 16:16:24
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C
Caitlyn_Ring
Hi neighbors, you should be receiving your Rich Notifications again. Thank you for your patience while our team worked to resolve this. Please follow the instructions below to make sure everything is turned on correctly in your app for you to receive Rich Notifications and you should be good to go!* Open the main menu in your Ring mobile app in the top left corner.* Select **Devices** and choose which Doorbell or Cam you would like to update this feature on.* In your device settings select **Rich Notifications** and toggle the feature On or Off.Thank you again for your patience!
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18-08-2021 19:57:52
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