Ring Security Cameras
My first night with the wireless cameras - is this normal?
Hello all... I spent the better part of today mounting several stick-up wireless cameras, along with doorbells and a chime pro. I am still getting the system set up and was looking at the cameras at night... One of my cameras seems to have a vertical line running from the top of the screen clear to the bottom. I didn't notice it during the daytime, but then again I was not looking really close either. Any idea what might be causing this? Is this something I should be concerned about - ie if there is a hardware issue it spreading. It is pretty high up and I need a 20-foot extension ladder to get to it, so if this is a bad sign of things to come I'd rather get it fixed sooner than later. Thanks all! 
537 •
0 •
0 •
25-04-2022 03:24:56
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @FredW1970. If this line cannot be cleared by cleaning the lens with a soft cloth, I would suggest performing a reboot on the Camera. You can do this by pressing and holding the setup button for 20 seconds, then releasing. If the line is still there, you can reach out to our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
26-04-2022 05:54:44
•