Modes not available after trial period. Protect Plan was purchased automiatcally XXXX

Modes are not active in Ring App iPhone 14 Pro or Online account (They were during trial). Greyed out/Not accessible… Protect Plan is active, in App and Online immediately via Ring account stored CC when trial ended XXXX. Modes went away when trial went away and 1-year plan started. Call to support did not yield much support that I had not already performed. Still no Modes after allowing 24+ hrs for Ring system to update. Help! This is my first security camera. Not want to ditch it so soon. Leaving town and this camera has to work as it should.