Ring Security Cameras
Missing bracket that connects solar panel to spotlight cam
I reached out to Ring Support a couple weeks ago because I was missing the bracket that is supposed to secure the cable to the back of the spotlight cam. When I contacted support, they claimed they understood what I meant, but they ulitimately just sent me the bracket that secures the spotlight cam to a surface. I read on reddit that the design has changed and that they no longer provide that bracket to secure the cable to the spotlight cam. However, my documentation shows that it should be there in my box. I'm afraid without that bracket, I will not be using the solar panel because it came disconnected after a few days outside.
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27-04-2020 08:40:16
Responses (3)
- D
Unfortunately no. I've contacted customer service and they don't seem to understand what I'm talking about. I've had them send me replacement parts only to find that they sent the wrong parts because they don't know what I'm talking about. The last time I called they simply said that they don't make that anymore - even though my solar spotlight cam came with instructions on how to install that bracket. Unfortunately with the poor customer service I've received and the fact that I have to change the battery out on this camera that's not easily accessible, I'm moving away from Ring products and switching to PoE security cameras.
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22-05-2020 12:14:15
FNewer versions of the solar panel don't come with this bracket. Ring have yet to update their install videos/instructions.
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20-08-2020 09:33:35
RGood to find the answer here, but I just spent an hour going through the solar panel box and then the house to find this 'missing' piece. Then I called Ring support to tell them it was missing. They had no idea what I was talking about and could only process my query if I gave them a MAC address. The solar panel does not have one. Then I search this community and find the answer on page 2 - this part is no longer provided because it is not necessary. Why is this not solved by a sticker on the box? I understand you cannot update the inventory at third parties, but I ordered directly from Ring. Better yet, put this on the part of your site that advertises the solar panel. Would probably save you a lot of calls to your help center and wrong replacement parts being shipped out just to try and close the ticket.
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03-12-2020 02:16:36
- R
So I installed my Ring Spotlight Cam Solar today. I noticed in the instructions, that my solar panel cable should have a way to secure it, with 2 screws, on the back of my camera, but my solar panel cable doesnt have that bracket on it to install those screws. I saw that another person had this same issue, but was wondering if others had this issue as well? I have called the support line and I believe they are sending me the incorrect replacement part. Anyone else dealt with this?
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22-05-2020 05:14:26
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CI just read through my instructions after installation. Noticed that it calls for a bracket too, but I don't see it. Actually one set of instructions doesn't show it and another talks about the screws and the clamp so I'm a little confused. EDIT: Actually I got two solar panels. Accidently orderd one from Amazon and Best Buy. Checked the unused panel, and it definitely didn't ship with the retainer bracket.
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22-05-2020 06:43:34
RSo did your unused one come with that bracket? Also, did you order the Ring brand solar panel off Amazon? I saw they were selling an offbrand one as well on their site.
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22-05-2020 08:59:36
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rdodge13
I just installed my camera as well and noticed the same issue. Did you ever get this resolved?
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22-05-2020 05:03:34
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