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J

Jongotham

Lens cover fell off

cs-support

wireless-security-cameras

Hi, I have a ring floodlight pro and noticed when not light outside, or when the floodlight is on, night vision is covered in dots like water stains. On closer inspection I noticed the lens cover is flapping off , I touched it and it fell off all together. How do I go about replacing this ? Do ring sell official self adhesive covers or will they suggest it's out of warranty and nothing I can do about it ? Does it 'need' the cover even ? I noticed it looks polorised so wandering if it helps with lens flair or something?

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04-02-2023 07:22:31

Responses (3)

C
Candiru
I have gone through 2 cameras for the same issue already. The cam is protected and not in sunlight. It doesn't get water on it either, yet the lens falls off.
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01-06-2023 04:24:57
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R
ringerone
Same…for the cost of these things this shouldn’t happen. Quality has gone downhill.
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05-06-2023 08:34:46
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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05-07-2023 08:35:40
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