High Pitch Sound on Stick Up Cam
Hello everyone. I am getting a high pitch sound off of my outdoor stick up camera during every recent recording and during live view. Cannot hear any other audio or communicate 2-way. It's just a steady high hz sound like an old fax or modem (I'm aging myself a bit there) Has anyone else experienced this or have thoughts on troubleshooting? Appreicated.
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29-05-2020 02:44:49
Responses (2)
- D
Thank you for the reply. Please see attached video. There are no new devices nearby that could be interfering, that I am aware of. Any help or advice is appreciated. [https://vimeo.com/manage/425244959/general](https://vimeo.com/manage/425244959/general)
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02-06-2020 07:15:56
C@dgriff79 Oops, I tried to go to the link, but it looks like it's a URL created within your account and I do not have access to it. Looks to be a managing URL, which may have been taken from your URL bar, and not a share link that Vimeo's services should be able to provide you. Check out their help article [here](https://vimeo.zendesk.com/hc/en-us/articles/229326167-Share-features) on how to share that link with me from them!
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02-06-2020 07:25:09
DMy mistake. Please try this one: [https://vimeo.com/425244959](https://vimeo.com/425244959)
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02-06-2020 07:37:35
C@dgriff79 Thank you for that link! One quick question to confirm - is this for a Stick Up Cam 3rd Generation, or an Elite? Let me know what your RSSI is for this device, and how it's powered/what version of Stick Up Cam it is!
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02-06-2020 09:30:50
- J
This happens frequently for me. Same high pitched ring. Unplugging the camera and plugging it back in resolves it temporarily, but then it returns again after some time. This happens with multiple cameras I have and it is very frustrating. Not all my camera plugs are easily accessible. A permanent solution would be appreciated.
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02-02-2021 07:16:40
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Chelsea_Ring
Hey @dgriff79. Do you mind showing us an example video of this, so we know what sound you are referring to? Are there any devices around that could be causing interference like this? You can also check out our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) for more information on how to fix poor audio quality.
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01-06-2020 09:53:21
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