Responses (4)

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  Caitlyn_Ring

  User Solution

  Hi neighbors. If the view from your Floodlight Cam looks like this, please try the following troubleshooting steps. Clean the lens off with a dry microfiber cloth. Reboot the Floodlight Cam using the reboot option on the Device Health page. If this issue persists after trying the above, please reach out to our support team at one of the numbers available here. You can also get in touch with our support team on Facebook @Ring.

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  10-01-2024 05:58:49

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• R

  Ringmasta

  Same problem with wired floodlight cam. Bought 5, one has halo in live view. Support says their not responding to emails because of covid. Have to chat?

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  30-06-2020 07:05:29

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  C

  Chelsea_Ring

  Hey neighbors! If you're still having this concern, you will need to reach out to our support team via phone, as chat and email support is not available for troubleshooting. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  30-06-2020 06:48:52

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  user73771

  I too have this problem - Day and night halo very visible in live picture etc

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  08-01-2024 06:15:38

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• S

  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  09-02-2024 05:59:37

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