Had doorbell, got spotlight and it won’t show up on app as a device.

We have had and loved the ring doorbell for a few years now. We setup the spotlight camera yesterday and it’s fully connected and set up (the lovely voice even confirmed it) but it won’t show up on the app as a device. Oddly, when there is motion on the camera we are notified and can view it - but we can’t access that camera on the app to adjust the motion detection area or snooze, etc. I tried to live chat and it said I couldn’t live chat for setup issues. ? Any ideas? Thanks!