Ring Security Cameras
Floodlight camera fault; pink/blue image
hi, I've got a floodlight camera, it's over a year old and just recently it developed a problem. Firstly it misses motion, then recently the image turned pink(at first only half the screen then all) and now its all blue. Any suggestions would help
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26-07-2020 10:43:49
Responses (5)
- C
It seems like something gets stuck or gets loose inside these cameras. Here is [a video I shared from my Ring account where I smack the side of the camera](https://ring.com/share/d6773c9a-1415-4e57-af1b-b2ba3fee1523) and the pink clears right up. This was something suggested by other users on this forum and it worked. Not sure if it is a permanent solution. Time will tell. If your camera is in warranty or you are able to replace it, that is probably your best best. It seems to be a hardware problem.
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28-03-2021 06:27:41
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- C
Hi I’ve had a pink image for years and have been searching for a solution on and off with nothing. But today I found the answer! The night filter is just stuck, so all you have to do is knock it a few times. I tapped it with a mallet on either side, and it’s all fixed now. Sheesh! 
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10-07-2021 05:48:47
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- C
Hi I’ve had a pink image for years and have been searching for a solution on and off with nothing. But today I found the answer! The night filter is just stuck, so all you have to do is knock it a few times. I tapped it with a mallet on either side, and it’s all fixed now. Sheesh! 
•0
10-07-2021 05:48:47
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- C
Hi I’ve had a pink image for years and have been searching for a solution on and off with nothing. But today I found the answer! The night filter is just stuck, so all you have to do is knock it a few times. I tapped it with a mallet on either side, and it’s all fixed now. Sheesh! 
•1
10-07-2021 05:57:49
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Chelsea_Ring
Hi @Nikolegend. If your Live View is a different hue/color, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. They can do advanced troubleshooting with you on this concern to see how to address this! :)
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27-07-2020 07:18:02
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