Floodlight Cam Wired Plus not working

I have a Ring floodlight cam wired plus. It was working for the first few months but now one of the floodlights is stuck on, and the other floodlight is stuck off. Turning the lights on/off with the app doesn't do anything, though I know there is still a wireless connection as we can get a live camera view. Powering the light off/on from the lightswitch doesn't do anything, either. It's up on the roof and would require a tall ladder to get access to the hard reset button, which I don't have, and would have to call an electrician - let me know if anyone has any other suggestions before I do that?