Ring Security Cameras
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Floodlight Cam Video is pink / purple during daytime
My floodlight cam is pink / purple during the daytime. I have turned the device off at the breaker AND at the switch both of which did not change anything. I have also cleaned the camera lens to make sure there wasn't anything on it causing a distoration. The device health is good and the system status is all operational. Can anyone give me any tips on what else I can try?
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16-12-2019 18:14:27
Responses (13)
- P
HiMy Ring Flood Cam now has a pink (3/4 display) display. I tried resetting the camera but it didn't make a difference. Any solution available?Thank you,perryy
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28-05-2020 23:59:10
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- C
My security camera started turning purple today. I tried all I could as described above. This seems to be a common problem. Ring needs to send out an update! Too expensive to have this happen after only one month.
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29-12-2020 17:37:15
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- E
Hello! I just notice the same purple but only at night. Does anyone know if it’s ok? Look the video when I turn on the light there is no purple but when I set it off it seems to get back. Here is the link https://ring.com/share/e437649b-8774-4a9b-a693-03f8c6df4e9eFeedback is appreciated.
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31-01-2021 02:44:31
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- T
Just read thru approx. 130 something posts on this from the forum and, believe it or not, most people with the pink/purple view problem solved it by tapping on the side of the camera. Seems there is a IR shutter on the face of the unit that sticks and the tapping frees it up. Having the same problem with a doorbell pro and am going to see if it works for it. Look for the other post with over 138 answers and read for yourself. If I can find it again I'll post where it was. Tap on the side with the problem...
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01-02-2021 18:17:16
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TMine was showing pink for about 1/3 of the screen. Went outside and tapped on it - left side, right side, top, bottom. Some of the pink disappeared. Tapped on it again and got the rest to go away. Reviewed the video and seems it works best to tap on the side of the camera where the video is clear to get the shutter to close. Thanks for the post!
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13-02-2021 21:25:18
UThanks this worked except I still have a pink line on the right edge now. Strange.
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13-06-2024 18:48:35
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rjimmer69
Does anyone know why my flood light shows a pink color on the videos? I have multiple cameras and this is the only one that does it. It happened two weeks ago and changed back to normal. Now, it has happened again.
2
28-01-2020 21:28:07
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