Floodlight Cam is Dead/unresponsive with batteries fully charged

Bought a new Floodlight Cam in Feb 2020. By end of late April, it is dead. I have two batteries, and yes both charged to full capacity. When I insert and try to power on nothing happens. There is a red light in the battery bay when the batteries are inserted. Both batteries show full charge when externally charging them. I was really liking the Ring ecosystem that I have started here, but at this point, I'm not a happy camper with this flood cam. Anyone else dealing with a completely dead unit? Were you able to bring it back to life? Looking for some help before I literally have to throw a couple of hundred dollars in the garbage. Thanks Chris