Ring Security Cameras
Dashboard Not Refreshing Cam Image
Hi There. It used to be that when I opened the Ring app and landed on my dashboard that all my cams would refresh (I have a Door Bell Pro and a Spotlight Cam). The images updated to that moment and then start counting the seconds since that refresh. For about a week now, only the doorbell pro image updates and the spotlight cam is from whenever the last manual update (from live view) was made by me. If I click on the image it goes to live view and shows the current view from the came, and then when I x -out and go back to the dashboard the image is updated on the dashboard for that cam. Why did this stope being automatic and only for the one cam. I did power down the cam in an attempt to reset it. Did nothing. Anyone else experiencing this?
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10-04-2021 10:02:29
Responses (55)
- L
We have been having the same problem. I have two wireless cams with spotlights and the live view doesn’t refresh on the dashboard and sometimes I can’t even get the live view to connect even with good wifi signal.
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11-04-2021 01:37:25
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- J
When I open my Ring App, the wired Spotlight cam does not refresh with a new still image. It use to do this but all of a sudden stopped. I have tried power cycling the camera and deleting and re-downloading the iOS app. My Ring doorbell Pro still refreshes with a new still image.
•2
12-04-2021 07:55:04
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1I have the same problem since the 5.38.1 update on iOS. I have only one camera device (Doorbell Pro) and it does not refresh the snapshot on the dashboard. I tried the following: Disabling/enabling snapshots on the device; turning phone off and on; deleting the app and re-installing I have an old iPhone where I have not updated the app and it's working as expected.
•1
15-04-2021 01:02:04
- TE
Agreed. Something seems to have changed recently. Can we get some clarification Ring? When you enter the app, is the dashboard image supposed to refresh automatically, or show the last snapshot taken and the time delay since that last snapshot. It appears to perform erratically. I do not want to enter Live View when entering the app. and have that disabled. That is different that the snapshot image I believe dashboard is displaying and should be refreshing each time the app is entered.
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16-04-2021 11:12:23
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- 0
Same problem here. I have a Ring Pro (powered + WiFi), stick up cam battery (battery + WiFi), and stick up cam elite (powered + Ethernet) and it seems to happen on each of them. What I’ve noticed is that almost always, two of them update and one doesn’t. Like everyone else here, they all used to work and I’ve made no configuration changes.
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18-04-2021 03:42:50
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Same problem here with two doorbells. It started with app update 5.38.1
1
11-04-2021 09:13:04
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