Ring Security Cameras
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Color Cast on Ring Floodlight Cam
See attached picture. I have a purplish cast across 4/5th of my view during daylight hours. It does not show up at night. Any assistance to correct/resolve this is appreciated.
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13-09-2020 18:05:58
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Caitlyn_Ring
Hi @huffmt. To correct the discoloration of the view on your Ring, I'd recommend performing a reset and a new setup. To reset your Camera, you'll just need to hold down the setup button for at least 20 seconds. Once that's complete, the Ring App will have you walk through a new setup again by following the steps under Set Up a Device. Should this concern persist, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a closer look and offer more advanced troubleshooting support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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14-09-2020 21:35:38
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