Changed wifi password, needs PIN code to change?

I have a Doorbell Pro 2 and two of the new floodlight cams. I need to change my wifi network password, but when I go into the Ring device settings, it's asking for a PIN code. I have no idea what this PIN code might be, and Ring support is telling me I have to unmount all of the devices to get the PIN off the back of the devices. They are telling me I have to literally climb up on a ladder 20ft high in the snow and ice to unmount the devices so I can change the wifi password. Can that even be real? I have to physically unmount these things to get the pin? There must be a way through the app to just change the wifi password. Please help!!!!!