Hi @scottkm93. I'm not sure which model of Ring Camera you have, but a good first troubleshooting step to try is to reset the Camera by holding down the setup button for at least 20 seconds. If you have a battery-powered Camera, make sure the battery has been charged for at least 8 hours prior to doing the reset. If you're still not able to get the Camera up and running after these steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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30-03-2021 08:28:01
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Caitlyn_Ring
Hi @scottkm93. I'm not sure which model of Ring Camera you have, but a good first troubleshooting step to try is to reset the Camera by holding down the setup button for at least 20 seconds. If you have a battery-powered Camera, make sure the battery has been charged for at least 8 hours prior to doing the reset. If you're still not able to get the Camera up and running after these steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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30-03-2021 08:28:01
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