‎Camera not showing live view / no updates

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bek1

Camera not showing live view / no updates

Hello. The only camera I have does not seem to be connected to my wifi. I can't communicate with it. It is 10 hours away from me. Can this problem be resolved remotely?

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17-02-2020 04:10:51

Responses (1)

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Eagle328

Unless you can remotely reboot your router it can't be done with Ring. A router reboot may trigger it to connect. But the Ring apps can't help with it.

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17-02-2020 05:56:41

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bek1

Thanks for that. I can definitely reboot my router, but with this experience, I'm afraid I'll lose contact with my other Ring devices. Is this a problem only with cameras or are the other devices just as finicky?

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17-02-2020 12:53:01

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bek1

I took a chance, rebooted the router. But no luck.

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17-02-2020 13:02:56

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bek1

When I try to reconnect, it says, "Wait for your Stick Up Cam to enter setup mode." and asks me if the light is flashing blue.

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17-02-2020 13:05:10

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