Ring Security Cameras

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Camera Disconnected Issue
hardwired-security-cameras
cs-support
troubleshooting

I have six ring cameras throughout the house and on the exterior. All of the cameras and the doorbells function properly except for two exterior cameras. The app randomly decided to say the cameras have been disconnected and are unable to connect to Wi-Fi. One of the cameras still sounds the warning when it detects motion however records no video and the live feed does not work as it just says the camera is disconnected and has no Wi-Fi connection. I have removed the devices and reconnected them. Removed the batteries from them as a hard reset and deleted the device from my account and re-added it and these two devices that seem to have failed within three days of each other, both have the same issue. All other cameras and doorbells function properly and I still have two other exterior cameras that work without issue.

9

2

0

05-06-2025 05:15:00

Responses (1)

  • T

    Hi @user_0f3903. What is the RSSI for these devices? Are they connected to a 2.4GHz network?

    0

    06-06-2025 02:32:11

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