Ring Security Cameras
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raknue2
Accepted Solution
Camera color/tone pink on 3/4 of lenses view
hardwired-security-cameras
troubleshooting
Suddenly today my wired floodlight cam view is a pink tone on about 3/4 of the viewing area. The last motion event was about 9 hours prior and normal.
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13-10-2024 18:21:02
Responses (1)
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Caitlyn_Ring
Hi @raknue2. There are a few troubleshooting steps you can try for discolored video. First, reboot your Floodlight Cam using the reboot option on the Device Health page in the Ring app. If that doesn't fix this, you can reset the camera by holding down the setup button on top of the camera for 20 seconds. Once the reset is done, complete a fresh setup in the Ring app using the steps under Set Up a Device. If you're still seeing pink video after trying these steps, please follow up with our support team for further assistance. You can get in touch at one of these numbers, or @Facebook on Ring, X, or Instagram.
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23-10-2024 22:14:06
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