Ring Security Cameras
All-new Stick Up Cam Plug-in (for UK adapter) - Wrong plug Received
Has anybody else purchased the All-new Stick Up Cam Plug-in (for UK adapter) direct from Ring and when they received it the plug wasn't for the UK? I have wasted 2 live chat conversations trying to get the correct UK plug shipped and have been told this isn't possible and am really annoyed. The people on the chat are really unhelpful.
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29-10-2019 08:40:58
Responses (8)
- C
Hi neighbors! Sorry to hear about this. Do you mind sharing your order number?
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29-10-2019 05:47:28
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JMine is 005-74974. But it`s not a problem. I`m more concerned with this if you can help at all . ...... [https://community.ring.com/t5/Security-Cams/Setting-a-different-alert-chime-tone-for-stickup-cam/m-p/4117#M656](https://community.ring.com/t5/Security-Cams/Setting-a-different-alert-chime-tone-for-stickup-cam/m-p/4117#M656) thanks
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30-10-2019 12:12:32
CThanks @Johnboy - so you're all good? Looks like my team member answered your other thread as well :) @Philip is it possible to send over a photo of the packaging showing the barcode? Have you been able to set up your device ? Let me know if you have spoken to support. Thank you!
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31-10-2019 04:20:03
PHi, I have attached a pic of the Bar Code that I took a few days ago. When you read the text on the box next to the Bar Code it mentions it being an EU product and not a UK product and I suspect the bar code will confirm this. I have wasted 30 minutes chatting to support on Monday and a further 90 minutes Tuesday only to be told they can't help me and suggested I look at buying bodge solutions online which I'm not prepared to do. I have had contact from somebody else from Support over 48 hours ago who said they would look into this but I feel they are also giving me the runaround as they said "I will have to wait until tomorrow so I can confirm with my team that the correct UK device is sent out for you" on Tuesday evening and yet nothing has happened. Last night I looked at the screws which came with the device and the security screw won't screw into the device and the 2 screws to secure to the wall are too big to then slide the camera on so even with the power adapter I still won't be able to mount it outside without finding screws which will fit. To answer your question did I get it working. I used the battery from my doorbell to get the camera setup and test it works but it's not operational as I don't have a UK power adapter and the battery is back in my doorbell. It is most annoying as simply sending me the correct power adapter 
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31-10-2019 04:42:04
JUk plug problem sorted by buying an adaptor... And the other problem ( different chime tones) explained .. yes... But it seems a bit fundamental to me to be able to distinguish alerts for different devices without having to buy an extra chime, Hopefully Ring may sort that for the future. Since original post ,I came to actually fitting it in position ,only to have found bits missing from the box... Broken seal/no fixings/tool... but nothing I havent been able to eventually sort out with a bit of messing about. Thanks. P.S. Hope you sort Phillips problem out.
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31-10-2019 05:00:57
- L
Hello there, I'm going to piggyback on this thread and report that I'm after receiving my Indoor Cam (Gen 2) and it arrived with an european plug, even if my location is Ireland, hence was expecting a UKI adaptor. Is there a way to swap this for the correct one? my order number. thanks.
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01-08-2023 10:30:42
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THey there @Lucacius22. We'd love to assist you with this. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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01-08-2023 07:50:05
- A
I've also had the same experience. Purchased a camera from Ireland and it was shipped with the EU plug. I reached out to customer support who said just go and buy it from a physical store. I pay for ring protect and get a discount and the agent didn't care, said yeah I won't get a discount from a retail store, and they just have the EU plugs for Ireland, they can't send one with a UK plug from the UK to Ireland. The Irish RIng store for accessories shows the plugs as EU plugs instead of UK plugs. It seems like the entire Ring Irish store is set up incorrectly. Yes Ireland is in the EU, but the plug used here is a Brittish/UK plug. I'm very disappointed with the customer support but hopefully based on the experience of not just myself the website and the issue will be fixed
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08-12-2023 05:22:11
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- B
I know this is an old thread, but four years later, this is still happening. I ordered two Ring Indoor Cameras (2nd Gen) in November 2023 (a couple of weeks ago), and they arrived with the wrong power plug. Ireland is in the EU, but we use a UK power socket. I have been sent an EU plug that only works on the continent, not here. In the same order, there was a Ring Chime, which is fine since it comes with multiple socket adaptors. But the Cameras do not. This is a safety concern and a serious EU and Irish legislation breach. Ring should really be doing better if they want to avoid legal issues down the road.
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08-12-2023 09:44:22
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Johnboy
Yes me. Got mine yesterday. Same problem,,, For now .. I just got a 13amp double adapter plug,,, Opened up the saftety tabs by pushing screwdriver into earth terminal, then plugged euro plug into it. Just to enable me to set it all up. But then ordered a 13amp/euro plug adaptor for a more permanent fix. [https://www.tlc-direct.co.uk/Products/TLEC13AB.html?source=adwords&ad\_position=&ad\_id=315107931576&placement=&kw=&network=u&matchtype=&ad\_type=&product\_id=TLEC13AB&product\_partition\_id=303574709739&version=finalurl\_v3&gclid=EAIaIQobChMIoc\_U643B5QIVTMDeCh0xngK8EAQYICABEgLgrPD\_BwE](https://www.tlc-direct.co.uk/Products/TLEC13AB.html?source=adwords&ad_position=&ad_id=315107931576&placement=&kw=&network=u&matchtype=&ad_type=&product_id=TLEC13AB&product_partition_id=303574709739&version=finalurl_v3&gclid=EAIaIQobChMIoc_U643B5QIVTMDeCh0xngK8EAQYICABEgLgrPD_BwE) Do you also have a Ring doorbell Phillip ??? If so you`ll probably find this more annoying..... [https://community.ring.com/t5/Security-Cams/Setting-a-different-alert-chime-tone-for-stickup-cam/m-p/4117#M656](https://community.ring.com/t5/Security-Cams/Setting-a-different-alert-chime-tone-for-stickup-cam/m-p/4117#M656)
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29-10-2019 08:50:13
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