Responses (6)

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  Caitlyn_Ring

  Hi @Stewpot. With the Advanced Motion Detection enabled, have you tried to then adjust the Video Recording Length in the Ring App? You can find steps on how to adjust that in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360040293791-Adjust-the-Video-Recording-Length-on-Your-Battery-Powered-Devices).Try swapping the recording length from one option to another and then testing the Camera by triggering a motion alert.

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  10-02-2021 07:12:30

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  GreeninWigan

  I have tried this before as I prefer the advanced feature but as stated this only has a short recording period and even though you can change the recording length this does not go into effect.

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  10-02-2021 09:08:39

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  Caitlyn_Ring

  Hi @GreeninWigan. If possible can you share an example of the short recording alongside a screenshot showing what setting you have for the Video Recording Length? When attaching this video, you will need to first gather the share link of the video. You can do this by going into the Event History in your Ring App and choosing to share it via email. From there, copy the link that is generated and paste the link in the body of your post. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply.

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  11-02-2021 08:24:09

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  user18655

  Same issue. I don’t understand why drawing custom zones now limits the recording length. I guess I need to buy a more useful product from a different manufacturer because there’s no sign that this is being addressed.

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  26-07-2022 01:16:37

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  Justin_Ring

  Hi @user18655 I’m happy to chime in for @Caitlyn_Ring. With Advanced Motion Detection enabled, recordings will end when the motion stops. The amount of time you select for your Video Recording Length represents the maximum amount of time your Doorbell or Camera will record an event, but the recording will be trimmed if motion stops. I hope this helps clarify things.

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  27-07-2022 06:09:19

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  shineyhappy

  Hi Justin_Ring, yes you are correct however the point is that when "advanced motion detection" is on, the recording length is not controllable by the user, it is controlled by the motion detection function and that is the problem here. If someone is inside the detection zone, I want to see what they are doing, even if they subsequently move outside of the zone. Having control of the minimum recording length allows time to respond or capture "useful" video, but this cannot be done unless the advanced function is disabled, which in the absence of any evidence to the contrary, appears to be deliberate. Ring have had plenty of time to fix this user annoyance but clearly, they choose not to. After many years of putting up with this and other annoyances such as poor video quality and slow camera response and being told that my network is at fault when it is not, I'm buying from another manufacturer a soon as I can afford to.

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  01-04-2023 03:08:32

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  shineyhappy

  ...doorbell camera, just to clarify

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  01-04-2023 03:13:11

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  shineyhappy

  Frustrated427 - The Ring phone app (Android phone) has a section on the first page titled "Cameras". At the top right of my "Front Door" camera window, is a little gear wheel icon. Opening the icon shows a page with many buttons/tiles at the bottom, one of which is named "Motion Settings". Open this and you have a section on the screen named "Advanced Settings". If you open this, you will see the "Advanced Motion Detection" section. Select this and the next screen describes how "Advanced motion detection makes motion detection better". At the bottom of the screen is a blue rectangle with the text "With this feature enabled, recordings end when motion stops" i.e. it ignores any recording time you set elsewhere! I am trying the following: Back up to the "Motion Settings" screen and there is a "Motion Sensitivity" option. I have increased mine to the maximum setting, it was set by default to around 75%. Maybe this will make it record for a longer period. I'll let you know. I'm afraid I can't help with your other points. I always thought the Ring doorbell hardware was underpowered, i.e. not fast enough to keep up with recording and encoding video frames so it drops the frames instead, which might be what you're experiencing? I hope you sort your problem, meanwhile, my doorbell is on its final warning! :) ps I like that "This topic has been solved..." er, no, it hasn't! It'll be solved when the user has control of the recording time when advanced motion detection is enabled.

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  04-04-2023 07:21:33

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  Gustavo1

  Having the exact same issie, the product design team at Ring seems to be a joke for not considering this issue raised from the customer perspective. Especially when it already had complains about this from two years ago as we can see in this topic.

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  06-04-2023 08:05:12

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