Ring Security Cameras
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U
Account disappeared
account-settings
cs-support
I've been set up the floodlight camera for my client under my email couple years ago and it is working fine . couple months ago my client create her own account and switch from my email to her email, and didn't notice me, so now my account is not exists, and i try to use her account to set up the camera but all the cameras has been registered, i believe is still under my email. I call to technical support, they said my email is not in the system, so what can I do ? My client is very piss off right now.
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09-10-2023 09:03:40
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Justin_Ring
Hi @user61620. Issues with accounts cannot be handled here in the Community since it is a public forum and we do not have access to account information. It is best that you continue working with our [support team](https://support.ring.com/hc/en-us/articles/360036196372) regarding your concern.
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11-10-2023 07:42:48
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