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Protect Plus (1st Gen) - A question that hasn't been asked
cs-support
ring-protect-plans

All I can find are questions/concerns about the auto-migration from Protect Plus (1st Gen) to Protect Pro and these seem to be people who use the alarm features. In 2025, when the switch is made for us automatically, will there still be a Protect Plus (2nd Gen) option (I made up calling it 2nd Gen to make it easier to explain)? In other words, I only signed up for Protect Plus because I have 3 devices and want the cloud recording option. I even called the 800 number to ask if I can just remain on 2nd Gen (remember that is my made up name for it) for the same price. And if so, can you just migrate me to Protect Plus (2nd Gen) right now so I don't have to deal with it 2 years from now? The agent could not do it in his system and *may* call me back after he researches, but it was like I was asking a stupid question that doesn't make sense to the agent. The notification is as clear as mud for the call center agents just like it is for us (sneaky footnote to describe the auto-migration to Pro for crying out loud). Can someone from Ring/Amazon please state that there will be 3 total plan options? Basic, Plus (2nd Gen), Pro, and that Plus (2nd Gen)=Basic+Multidevices, and that Plus (2nd Gen) will remain the same price as Plus (1st Gen)? One of my devices just went out and I need to get a new one - now is the time for me to find a competitor if I can't be assured.

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03-07-2023 08:35:21

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