Can’t remove Ring light bridge from app

Question

Went to change the WiFi network on my light bridge and it disconnected. I can’t connect to the bridge now and the bridge can’t be removed to re-setup because it won’t allow me to remove it because it can’t connect to it. When I go to set the device up it tells me it already exists. How do I remove the device so I can set it up again with the correct settings?

Tom_Ring · Answer

Hi @Jomama69. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360026018531-Troubleshooting-Guide-for-Ring-Smart-Lights-Bridge) has some great troubleshooting steps for the Ring Bridge. i would look over these troubleshooting steps to see if they can help. If this doesn't seem to work, I'd suggest contacting our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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