Responses (1)

• M

  MomtoBIDLEG

  I am having the same issue, and am hoping to find an answer to get it working again.

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  25-05-2020 01:53:01

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  M

  Marley_Ring

  Hi neighbors! Is this happening on every post? There are certainly times when a neighbor might post just an image, or they have a poor wifi connection so their videos are not playing, or of the best quality. Removing and reinstalling the app was a great step to take. Please also ensure there is not a VPN enabled on your device. I hope this helps! :)

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  28-05-2020 05:29:36

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  MomtoBIDLEG

  Yes, it is on every new post, for the last month.

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  29-05-2020 12:27:31

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  Chelsea_Ring

  Hi neighbors! Interesting... Can you please confirm what App (Ring or Neighbors) and App version and device you are using? I actually just answered a similar post in the Community, but it was on an iPhone. Also, confirming, is this on all photos and videos or just photos? Thank you :)

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  29-05-2020 10:39:15

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  MomtoBIDLEG

  Yes, on the ring app. I have a Moto G7 Android. Unsure on app version, but I deleted it and reinstalled, so it is up to date. It is all videos and pictures. Thanks!

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  30-05-2020 02:56:12

  C

  Chelsea_Ring

  Hey @MomtoBIDLEG. Chiming in for Jennifer and Marley here! Could you capture a screen recording of you viewing your Neighborhood in the Neighbor's section, showing these blank videos and pictures? This would be very valuable information to pass onto our teams to get this looked into further.

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  01-06-2020 05:49:47