Ring App
The Ring App has a Temporary Connection Issue - Still!
I continue to get "The Ring App has a Temporary Connection Issue. We hope to resolve this issue soon. Please try again later" error message when I open the app, along with "We couldn't load your Ring Dashboard" error displayed at the top of the home screen. But, when I go into my Front Door camera everything seems to be working fine, showing the Live view and all. Would just like for the annoying error messages to go away. I've tried the reinstall option. This has been going on for awhile now and many seem to experience the same thing. When can we expect this to be fixed?
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15-05-2020 03:43:26
Responses (4)
- N
Pics attached. WiFi or Data, same results. Closed and reopened, same results. I’ve been seeing this for awhile (month? maybe) and just today tried to resolve by uninstalling the app, restart the iPhone, then reinstall. Same results. Other than the error messages, the Ring DB device seems to operate fine. Also, my wife’s iPhone Ring app says the same. Would just like to rid the error msgs.
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16-05-2020 12:12:47
HI am also having this same issue and it seems to have started when the app was last updated. I would really like the use of the app back to normal without these errors. I have attached the screenshots that I took. Please help!
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16-05-2020 02:38:49
RI am having the same issue. Nothing has changed on my end, and the app just quit working. I had this happen a few months ago and spent hours and hours on the phone with Ring support and they could not solve the issue. It started working again the next day on its own. They were supposed to call me back with second-level support and never did. This only happens on wifi, three different iOS products. Phones and iPads. also, if I log out of the app and try to log back in on Wi-Fi it says invalid credentials.
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17-05-2020 01:19:36
CYes I have the same problem as well. I can login into the website fine, but the mobile app will not let me login with same password. I am getting"invalid credentials" also after I reinstalled the mobile app. I tried logging in with cellular only and WiFi no luck.
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17-05-2020 04:35:15
HThe app went back to working for only ONE day then back to the Connection Issue error. It states "we hope to resolve this issue soon".....This has been like this for over a week now. I would really like to use the app at full function. Please update this soon. As I stated before, the issues started when the app last updated. Apparently there is a bug within the update.
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18-05-2020 04:53:40
- S
Getting the same message on my app and same issue as reported on the original post. Camera works fine but dashboard never loads. Sometimes shows this message and sometimes complains about internet connection issues.
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13-05-2021 07:44:12
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- S
Nvm. My phone was on a vpn. Once I got off vpn everything s up and running.
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13-05-2021 07:48:43
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- L
Ditto here, for the past three days I get "Connection Error, Couldn't Load Your Locations". However through my Ring.com account on my laptop my Ring camera and videos are working fine.
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13-05-2021 10:53:48
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Chelsea_Ring
Hi @NVricochet3006. Could you take a screenshot of what your app looks like when you have this error message pop up? When you go into the app, are you on wifi or data? When you close out of the app and then reload it back up, do you have the same error message? Does this look different when on mobile data only instead of wifi? I notice this pop up sometimes (if we are seeing the same one which I wanted to verify with a screenshot) when I load my app for the first time in awhile, while connected to wifi on my phone or in a poor signal area for data, because the app is still loading and thinks I have a poor connection, but it's just the app still loading and making sure my connection is good, even though it's slow.
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15-05-2020 08:59:26
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