Responses (3)

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  a5a789301a3bf131282e

  Same here. IOS app only works on data not on wifi. Help!

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  27-05-2022 03:55:54

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  Tom_Ring

  Hey neighbors. Are you still having this issue? I've recently updated my IOS and Ring app and I'm not having the issue you've described. If this is still happening, I can look into it.

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  31-05-2022 05:43:13

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  user13264

  I am having this issue. I have reinstalled 2 battery stick up cams, the app etc etc and no luck on connecting via Wi-Fi or data. I have recently installed iOS 15.5 on all my devices so there is direct correlation. Wi-Fi fine on all other apps / tech in my home / devices. But ring not working at all, no matter what I do.

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  31-05-2022 08:07:02

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  Tom_Ring

  Hi @user13264. Do you have an active VPN on your phone? Can you share a screenshot of the error you are receiving so I can share this with my team? What version of the Ring app do you have installed? Thanks, neighbor.

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  02-06-2022 05:03:41

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  user13264

  There is no error message as such… it just says loading and nothing loads… sometimes it says “streaming error - click to reconnect”. I don’t have VPN active / on.

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  03-06-2022 09:29:39

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  user13264

  V5.51.0 And rapid ring Doesn’t work on either And have spoken to your CS team for support. Still not working.

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  03-06-2022 09:33:28

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  Tom_Ring

  Hi @user13264. Thanks for that information. My next suggestion would be to connect your Stick-Up Cam to a WiFi hotspot, then attempt a Live View. If you are able to Live View on the WiFi hotspot, there is some settings on your network blocking the Live View. If not, you will need to follow up with our support team to continue to troubleshoot this issue. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  03-06-2022 04:26:06

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