Responses (5)

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  Epic31

  I can understand security but this is a total inconvenience especially since where I work if I'm lucky to even get on the wifi it's very low. What are we supposed to do if we are out in the street not near wifi? This is leaving is unsecured we can't see our property without wifi and if we do have the alarm we are just screwed.. even when I'm home I don't have my phone connect to the wifi never have I have unlimited data no need to connect to wifi..there has to be a better option then this, I have like ring products for a very long time but this huge change right here is making me regret it..

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  13-03-2021 03:30:40

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  Caitlyn_Ring

  Hi @Epic31. While Ring does not support the use of VPNs, you can still use wifi and cellular data on your mobile device in order to access the Ring App. Cellular data is not to be confused for a VPN, as cellular data is part of your cell phone plan and allows you to access the internet when you are not connected to wifi. I hope that helps clear things up. :)

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  15-03-2021 04:30:35

• J

  JanRey

  This is very disappointing. I am not going to downgrade my vpn. An I can't use cell phone data as my phone is also on vpn, so....... I will be returning the doorbell. That leaves me with holes in my door facing now. Oh so upset with this product.

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  13-05-2021 05:35:48

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  RingIsDeadToMe

  Ring is dead to me. There is no good reason for this other than ring trying to keep its datamining afloat. Boo.

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  22-09-2021 06:56:27

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• K

  Kelsp20

  Have you tried resetting your router I did this and it works with vpn and I can stream live with no issue I guess it may have something to do with the IP address changing

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  19-12-2021 09:22:13

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  23acc798238616578222f5b9e83059

  The only worse app/software mess that I have ever experienced worse than Ring, is Verizon. I have an account for Ring forum, but it just made me go in circles saying i have changed browsers, forcing me to create a new account, even after i put in my password and authenticator app code. multiple times. I came to say, I get a motion detection buzz every time pets walk by, but I cant snooze it anymore, cant use the app to see anything. I got the"Unacceptable" problem with my VPN somehow, lately. The app came up totally empty, white screen with "unacceptable". and then I have to go scrounge for information. Are customers ok with getting a notification someone is at their door and they have to turn off their vpn just to see what it was? It is the second worst app experience ever and I will try another camera.

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  22-02-2022 11:51:17

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  SteV1der

  The directions for using a VPN now indicate that as of Dec 2019 Ring won't work unless you exclude it from your VPN, but what is the address I need to exclude or allow through? I realize the process for each VPN safelist might be different, but surely there is one verifiable address from ring that handles the live view?

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  18-06-2022 11:23:51

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