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Caitlyn_Ring
Hi @user39712. It's important to have the latest version of the Ring app installed for the best performance. You can learn more [here](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App). Make sure you have a good internet connection when downloading the Ring app, and ensure any VPNs on your phone are disabled. The Ring app is not compatible with the use of a VPN. If this concern persists, and you're unable to install the Ring app, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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20-03-2023 08:23:12
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