Ring App
Rapid Ring app black screen when responding to notifications!
Hi all, Over the past 3-4 days (seems to be since updating to IOS 14), the Rapid Ring app displays a black screen when responding to notifications (motion and doorbell activation). It shows the Pre-roll in the top corner perfectly and all the buttons on the bottom of the sceen however the rest of the screen is black. When I close the app and re-open it normally (not responding to a notification) and enter Live View it works just fine. Only getting this black screen when responding to notifications. The main Ring app is working just fine when responding to notifications but I mich prefer the Rapid Ring app as it loads the video feed so much faster... Anyone else experiencing this issue?
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03-10-2020 03:05:29
Responses (4)
- C
Hey neighbors! Can you please try uninstalling the Rapid Ring App, restarting your phone, and reinstalling the Rapid Ring App? Once that's done, let me know if you're still receiving a black screen upon answering a notification.
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05-10-2020 05:28:51
AI tried this as well. The video come up fine when tapping on the first motion notification but every subsequent attempt resulted in a black screen. I am using an iPhone 7+ with iOS14.
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05-10-2020 08:39:16
CThanks for giving those steps a try, neighbors! I'd like to have my team take a closer look at this but I need a bit more information first. If possible, can you please take a screen recording of what's happening when you're answering a notification? I'd like to show my team the black screen that you're seeing so we can determine what's going on. When attaching this video, you will need to compress the MP4 file into a ZIP file, as ZIP files can be attached to your reply and not MP4s. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply
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06-10-2020 05:28:48
- L
Yes have been for several months now bout to junk it and go with arlo
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07-10-2020 10:42:36
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- C
I am having the same issue. When receiving a notification it will show a black screen. I will hit the red button then open the ring app and see a live view. all this started a few days ago.
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13-10-2020 12:38:46
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- B
I’m getting the same thing. I’ll get a rapid ring notification on one of my cameras. I’ll click the notification to see what’s going on and it will load the app and display everything like it would normally but no video feed. You can hear sound and all that from the feed but no video. It’s not my phone or my wifi for sure. My regular ring app works fine.
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19-10-2020 04:04:45
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Papdman657
I literally have the exact same problem. Get the instant notification...Awesome...view it.....black screen. Exit out and open the actual ring app and it views perfectly. Its not the router/ wifi speed. Its the app. I may actually delete the rapid ring app and just use the old one at this point. That is, until they fix it. I have noticed you can view the cameras in the rapid ring app, but not if its during an actual RAPID RING NOTIFICATION!!
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04-10-2020 09:59:03
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