Ring App
Not all devices showing on Ring app on Mac OS
Hi, I have 4 ring cameras (doorbell and 3 floodlights) but on my Mac within Ring app I can only see my video doorbell on the list of all devices. On my iOS I can see all of them. And ideas how to fix it or what might be the issue? Thanks, Filip
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16-01-2020 05:27:22
Responses (11)
- G
This is not the best suggestion, as the ring.com site only shows history and not the live feed. So you are saying that since you no longer update your macOS and windows app (if you are not updating them you should just remove them from the stores), we have to keep using our phone (inconvenient) or purchase a tablet just to be able to see the live feeds?
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05-08-2021 12:45:33
- S
I am not understaning why Ring lists "wired" ring doorbell as not supported on a Mac. My issue is i can see my front Ring but not my back. Does anyone have a answer to that issue ? Thank you
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01-08-2021 03:32:47
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- R
I have the same problem my app on my MacBook will not play any of the videos listed there and also the doorbell is not listed . the ring website plays the files no problem as does the app on my iphone .catalina 10.15.7 and ring app Version 2.8.3 (810). and macbook is up to date .
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07-08-2021 10:05:10
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- E
I have a similar problem. I have 2 locations and can see all cameras (3 battery, 1 floodlight) on iphone and ipad (which is a really old ipad2), but cannot see my wired floodight on the ring.com from my laptop.
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27-09-2021 02:28:23
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- D
It's sad that someone up the hierarchy decided to stop support of the ring.com app for MacOS. I work at my Mac all day, and it was very convenient to answer the doorbell on my Mac. My old Doorbell 1 lost its ability to detect motion some years ago, so I decided to update it to a Doorbell 4. Which is not recognised by the Mac app, only the iOS app. So there's not much point in cluttering up my disk storage with an app which someone thinks is no longer needed... This is the first disappointment I've had with ring.com in several years.
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01-07-2022 12:42:24
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sljorgensen
I'm having the same issue: I have 2 doorbells and 2 cams. The newest one ("front door") is missing on the MacOS app but is right there in the iOS app. Ironically, I can see notifications from the "front door" but cannot see the device in my list. I only have one location.  What gives??
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18-07-2021 10:49:12
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