Responses (57)

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dwags24

Are you using an iOS device or android?

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11-06-2020 16:29:01

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FLW9

I am using iOS.

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23-08-2020 16:28:04

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mptravels

Same here. I am hearng it's a transcribe issue, can't help unless your at the device. Packet loss (whatever that means) My screen door (really, you mean the same door that's been there for a year without issue) Seriously, I got this so I can monitor whats happening when I am NOT home. Totally WAST

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26-08-2020 15:37:15

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mptravels
Same here. I am hearng it's a transcribe issue, can't help unless your at the device. Packet loss (whatever that means) My screen door (really, you mean the same door that's been there for a year without issue) blah blah blah.... Seriously, I got this so I can monitor whats happening when I am NOT home. Totally WASTE OF MONEY. They have gone so far down hill since they started. I am BEYOND frustrated.There's good and bad to Ring right???? I see so many neighborhood issues I want to check in more frequently, but can't. Maybe not knowing what's happening is better? :(Seriously considering cancelling the service.
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26-08-2020 15:36:14
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N

Neil8181

Arrgh On the trial. Cannot see me paying at this rate!

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30-09-2020 20:07:40

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E

Eagle328

Everyone. Check the Ring status first. They are having issues today. Always check it first. You can see it here. [https://status.ring.com/](https://status.ring.com/)

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30-09-2020 20:12:13

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Altiokis

The only thing that has changed on my end is upgrading my phone to iOS14, how can they blame everything but the app on this. My network didn't suddenly degrade when i upgraded to iOS14. I haven't been able to use my ring for days, i'm looking at the return policy now, i haven't had mine that long.

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02-10-2020 19:21:40

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DukeCityBMX

Last time I was able to "Live View" was 4 days ago, when we had a trespasser. Realized I had an issue yesterday when I couldn't access my live view for my flood light camera at our track. My home doorbell works fine, for over a year. The floodlight camera was flawless up until this recent issue. My internet is far better at our track than at our home. This is very disappointing since we have had multiple break-ins this year, and now I don't have the extra visibility to keep an eye on our property. We just bought 2 additional floodlight cameras to put up, but now I'm hesitant to install them if I will get the same result. Being that we are a 501c3, we can't afford to install devices that do not work correctly.

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13-11-2020 15:08:05

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C

CharlieFoxtrot

I have the same sort of issue, however this only happens when I’m on my local WLAN, but works great when I flip to LTE. So clearly no issue with signal strength to the camera, no problem with upload, but something when I try to connect while on my own net. Just odd. [https://community.ring.com/

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15-11-2020 00:54:37

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JoselP

This issue came up for me when I got a new modem from Xfinity. Disabling Advanced Security on the modem resolved the issue. Go to xfinity.com/myxfi, click View Network Details, then disable Advanced Security.

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18-11-2020 17:02:14

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R

Rowantree

I’m glad that worked for you. We disabled that as soon as Xfinity implemented it, so that’s not our issue.

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18-11-2020 19:09:38

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DBrini824

Same problem here and we have both Android and iPhones. Wifi and Cell same problem. What changed?

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18-11-2020 19:22:39

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SupremeRegime

Update on my previous post. I’m regularly having this problem, and the only thing that reliably works for me is this: 1. Close the ring app completely. On iOS I load up all my apps and forcefully close it. 2. Open the ring app and go to the settings for your camera/doorbell. Do NOT go to live

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18-11-2020 21:08:04

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oglecam

I'm having the same issue with my stick up cam. The ring doorbell works fine but stickup cam started getting stuck on activating device and no live view. I uninstalled it and now I'm unable to add the device back. I get to the connecting to the internet and it fails saying theres an issue with my in

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19-11-2020 18:54:49

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Cantbe75

Well I have a iPhone 7 When I use my wifi from home I can watch live view on my floodlight cam When I’m at work and use my data of my phone I can’t connect to live view Just keeps spinning around and around Now this problem has only just happened in the last week I have done all the update

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25-11-2020 05:12:52