Responses (7)

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  Marley_Ring

  Hey @SonnyBoy! Posts on the Neighbors app must follow the [Neighbors Community Guidelines](https://support.ring.com/hc/en-us/articles/115004851266-Ring-Neighbors-Community-Guidelines). Please ensure the post is related to one of the approved topics in the guidelines and contains appropriate content. Following these guidelines will ensure the Neighbors app remains relevant and useful to all neighbors in your area. :)

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  11-12-2019 04:46:24

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  SonnyBoy

  Hello Marley, Thank you for the reply. I have read the guidelines over and over to try and understand what is wrong with my post. I posted it several times (~5 - 6), each time differently, to try and address any issue I could imagine based on the guidelines and each time it was removed. I received only one response to my request for help on the matter from the Neighbor support folks. It follows: _Hi Neighbor,_ _Thank you for reaching out to us._ _We’ve reviewed your post, and we feel that it’s not quite right for Neighbors. Due to the feedback we have received on the Unknown Visitor category, we made a change to our guidelines based on feedback from the community about what posts were most useful to them. If you feel that the actions of the individual are suspicious and possibly place you or your neighbors in danger, please repost with a description of why the behavior is concerning or contact your local law enforcement agency. We certainly appreciate your feedback as we are amending our guidelines on a regular basis while we figure out what neighbors feel are important updates on crime and safety.__We hope you continue to engage with your neighbors._ _The Neighbors Team_ As you can see, the reply still does not explain what it is about my post that is unacceptable. It explains that changes were made to the policy but does not say what those changes are! Meanwhile, there are posts in my neighborhood that do not appear to be any different in their nature than mine. People arguing in the front yard, unknown people walking around the front door, etc. These posts have remained without any problem. This has been a very frustrating experience for me. Support has been unresponse and/or unwilling to answer my questions repeatedly. I hope someone will clarify this matter so I can use the neighborhood app effectively and without breaking any rules. Thanks kindly for your help in getting this resolved.

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  11-12-2019 05:21:39

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  Eagle328

  Actually, it does explain. And it solves the issue many were dealing with. If some person or persons come to your house and do nothing or just ring the bell (even if looking around the front of your house), it does not mean it's a threat, thieft, damage or a reason to call and notify police, they will no longer allow the posts. I hated it as did many others. They were salesman, meter readers, construction workers, just people. Most people said they didn't even answer the bell to ask. So with so many of these posts people were getting nasty towards the people posting these. I was wondering why my neighborhood app was so quiet for a while. Now I know and I'm very happy for this change. Here is the part of that email that states this. "Due to the feedback we have received on the Unknown Visitor category, we made a change to our guidelines based on feedback from the community about what posts were most useful to them. "

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  11-12-2019 05:35:49

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  SonnyBoy

  > @Eagle328 wrote: > Actually, it does explain. And it solves the issue many were dealing with. If some person or persons come to your house and do nothing or just ring the bell (even if looking around the front of your house), it does not mean it's a threat, thieft, damage or a reason to call and notify police, they will no longer allow the posts. I hated it as did many others. They were salesman, meter readers, construction workers, just people. Most people said they didn't even answer the bell to ask. So with so many of these posts people were getting nasty towards the people posting these. I was wondering why my neighborhood app was so quiet for a while. Now I know and I'm very happy for this change. > Here is the part of that email that states this. > "Due to the feedback we have received on the Unknown Visitor category, we made a change to our guidelines based on feedback from the community about what posts were most useful to them. " I must be dense then. I see absolutely no explanation for why my post was deleted. The video clearly showed someone sneaking up to my door, ringing the doorbell, and running away as fast as they could. This is obviously not an innocent person coming to my door for legitimate reasons. It is someone intentionally harassing me and my family. Meanwhile, as an example, there is another post in my neighborhood, of a guy walking past a ring doorbell. That's all. The person could be a meter reader, salesman, anything! Yet that post is allowed to remain! So, thank you @Eagle328 but I still do not have a satisfactory answer to my question.

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  11-12-2019 05:43:15

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  Eagle328

  Looks like you got what we used to call, Ring and run. That's really not a threat, and they only pushed the doorbell then left. Ask the police if they think it's anything, I'd be surprised if they said it was a problem to look into. But posts like these are no longer allowed. I still see all the older ones on my app. But no new ones like those. If these other posts recently got approved, I'd have to see them to guess why they were.

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  11-12-2019 06:01:53

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  SonnyBoy

  > @Eagle328 wrote: > Looks like you got what we used to call, Ring and run. That's really not a threat, and they only pushed the doorbell then left. Ask the police if they think it's anything, I'd be surprised if they said it was a problem to look into. But posts like these are no longer allowed. I still see all the older ones on my app. But no new ones like those. If these other posts recently got approved, I'd have to see them to guess why they were. They are more recent than mine.

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  11-12-2019 06:08:34

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  frankhpns

  Same thing happen to me. Seems like a worthless system.

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  03-03-2020 03:10:20

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  frankhpns

  It appears that dogs walking in front of camera are a threat but not an potential intruder testing the perimeter of our house.

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  03-03-2020 03:16:48

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  RJ_Dobbs

  Trying to post anything to the Ring Community seems to be a waste of time - unless its an insulting another member. Forget telling anyone about intruders, suspicious activity, criminal activity or keeping neighbors safe. Attempting to curtail spurious posts to the point you suppress nearly all posts is curing the illness by killing the patient.

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  12-06-2021 03:50:19

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  Diamond2022

  I have been trying to post an incident that happened to me and every time I post it, I can't find it. It seems it is keeps getting deleted and no explanation why.

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  30-06-2021 06:50:38

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