Ring App

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Login/verify issue?
two-step-verification
trending-status

I came home to find my ring doorbell not working, tried to sign into my ring app and it wouldn't load the ring doorbell history or live view, tried multiple times with no luck (wifi was fully functional and mobile signal was strong) I got a bunch of different issues mainly to do with connection, so I uninstalled the app and reinstalled after restarting my phone. Now I can't get past the 2 step verification on the initial login screen after the install. I input the code that I get sent to my phone, but it says error, and when I resend a new code it says the same thing. I managed to get logged in 3 times, but each time I setup the doorbell it tells me it can't find my location. I've accepted permission for the app to always be allowed in location settings, and I've tried on both WiFi and mobile data (4g AND 5g...) Still the same issue, can't find location. At this point I'm thinking of doing a hard reset of the doorbell, but if I can't even log into the ring app itself then what is the point? Anyone else had this issue after the doorbell stopped working randomly? I did update my payment details for the ring subscription about 3 hours ago, but it was working fine after that until I got home 2 hours later. At this point I'm unsure whether it is an issue with the doorbell itself (as I can't even access the app at all to reinstall the doorbell) or if it's maybe a temporary server issue with ring? I live in a busy built up area and I think the uk support is closed for tonight, but I would ideally like the added security tonight for my property....

2760

0

3

07-12-2021 07:16:51

Responses (8)

  • U

    Exactly the same with me trying to set up my replacement door bell, deleted the app and now can’t log back in so it must be a problem their end

    0

    07-12-2021 07:35:11

      L

      The same problem here. Trying to call support for over an hour.

      0

      07-12-2021 07:39:34

      U

      I’m having exactly the same problem

      0

      07-12-2021 08:04:42

  • J

    Same problem. Took forvever to find a number and now no one picks up and it disconnects me saying it’s not a valid number. App is unable to sign in and can’t get past two factor on any site or device

    0

    07-12-2021 07:44:34

    • J

      Somebody please update here if you find out what’s going on.

      0

      07-12-2021 07:47:53

      • J

        Yeah I saw. In my defense that red banner wasn’t there before lol

        0

        07-12-2021 08:21:55

        • J

          Just a bit frustrated is all. My doorbell disappeared so after half hour of troubleshooting and calling the broken support numbers I deleted the app and now can’t sign back in lol it was like perfect timing in a bad way 🤣

          0

          07-12-2021 08:23:16

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